Responsibility

What does this mean to you? I my certification business my responsibility is to ensure the building work complies with the Qld Building Act and I have the paper work (plans / certificates) that show how the building complies. This information is a mixture of requirements and experience and is used to protect us and the builder from complaints about the building over the life of the building. My idea of a good customer is an experienced builder that have systems in place that show they care about their work and ours. I am happy when a builder rings me up and asks why I did something because it means they are looking at our paperwork, they know what is normal and they understand the consequences if something is wrong.